FAQs

Absolutely nothing! We are proud to offer complimentary, standard shipping on every single order to our customers in the United States. The price you see is the price you pay.

From our door to yours, you can expect your order to arrive within 6 to 12 business days from the moment you place your order. This total time includes our processing period to carefully prepare and pack your items.

Of course! As soon as your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for the tracking information to become active.

To bring you the best selection, we partner with various suppliers. Because of this, items in your order may be shipped in separate packages and arrive at slightly different times. Rest assured, you will not incur any additional costs for this.

We want you to be completely happy with your purchase! If it's not a perfect fit, you have 14 days from the delivery date to request a return for store credit. Items must be unused, in their original condition, and in their original packaging.

Simply email our friendly support team at Store@whixpi.com with your order number, and we'll guide you through the simple process.

As we happily cover the shipping cost to get your order to you, we ask that our customers cover the cost of the return shipping.

Yes. To ensure the highest standards for all our customers, items from two specific collections are considered final sale and are not eligible for "change of mind" returns:

• Pet Essentials: For hygiene reasons, personal items like feeding bowls, chew toys, and grooming tools cannot be returned. This guarantees that the item you receive is brand new and untouched.
• Best Deals: To make these exceptional prices possible, items in this collection are not eligible for returns.

Items customized with your pet's name are made just for you and, as such, cannot be returned or exchanged.